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Privacy Policy for SMS Collection

Effective Date: 1/12/2025

Thank you for trusting lolahSoul Jewelry with your information. We take your privacy seriously and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your SMS phone number when you interact with our website.

By providing your phone number to lolahSoul Jewelry, you agree to receive text messages from us. This policy outlines how we use SMS text messaging to communicate with you, your rights, and how you can manage your preferences.

1. What You Agree To Receive

When you opt-in to our SMS services, you may receive:

  • Order updates, confirmations, and shipping notifications.
  • Promotional messages, including discounts and special offers.
  • Customer service communications related to your purchases or inquiries.

2. Message Frequency

The number of messages you receive will depend on the product purchased and your level of engagement. For example:

  • Transactional updates for each order (e.g., order confirmation and shipping notifications).
  • Occasional promotional offers and updates if you’ve opted into marketing messages.

3. Consent

By opting in, you confirm that:

  • You are the authorized user of the phone number provided.
  • You consent to receive text messages, which may be sent via automated systems.

4. Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and plan. Please check with your carrier for details.

5. How to Opt Out

You can stop receiving promotional SMS messages at any time by:

  • Replying “STOP” to any SMS message from us.
  • Contacting our customer service team at jewelry@lolahSoul.com.

After opting out, you will no longer receive promotional messages but may still receive transactional or service-related messages (e.g., order updates).

6. Privacy

We respect your privacy and do not sell or share your phone number with third parties, except as necessary to deliver our SMS services. Please see our full Privacy Policy for more details.

7. Support and Assistance

For help or support, you can:

  • Reply “HELP” to any of our SMS messages.
  • Contact us at:
    • Email: jewelry@lolahSoul.com
    • Phone: 302.757.9099

8. Changes to This Policy

We may update this SMS Text Messaging Policy at any time. Changes will be posted on this page with the updated effective date.